For individuals

Files for downloading
Opposition to the unauthorized transactions (fraud) 1fraud.pdf (85 Kb)
The information under Federal Law No. 123-FZ of 04.06.2018 "On the Ombudsman for the Rights of Consumers of Financial Services" -123.pdf (131 Kb)
( 11.03.2016 N -017-45/12) .pdf (143 Kb)
Public offer for the provision of services for the transfer of funds on behalf of an individual using a bank card. (Temporary procedure, effective from 06/09/2022) _09/06/2022.pdf (399 Kb)